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Friday, 30 August 2013

CRM Softwares Org

CRM Softwares Org

Applying Analytics To Tackle Improper Payments

Posted: 29 Aug 2013 11:35 PM PDT

In a world of tight budgets and pushes for continued fiscal austerity, it makes sense to take a look at an area that if solved could save the federal government over $100 billion annually – improper payments.
In the year 2012 the government reported 4.35 percent of all payments being made as being improper. This totaled an estimate of $108-billion before the year 2012. This is representative of 18 agencies and 75 different programs all reporting their improper payments.

What's the Big Idea?

According to the federal government, "improper payments" occur when:
• Funds go to the wrong recipient
• The right recipient receives the incorrect amount of funds (including over payments and underpayments) documentation is not available to support a payment
• The recipient uses funds in an improper manner

Advanced analytic are becoming a very necessary tool in the fighting of improper payments. The use of advanced analytic being able to analyze an organization's data, to be able to understand where trends and fraud, waste and abused areas are occurring, to be able to get down to a root cause is done exactly through the use of advanced analytic.

Why Does it Matter?

Those agencies who are addressing improper payment with the use of advanced analytic will have a competitive advantage over other agencies in that they will be able to keep their funds within their own agencies. They will be able to apply those funds in a meaningful way and be able to meet mandates and requirements that are coming down from OMB. Those agencies who are applying advanced analytic will be able to fight the increasing level of fraud and sophistication that is occurring in government today in a meaningful way.

Does it Really Work?

The Social Security Administration has been recently touting that 10 percent of all Social Security Administration payments are being made to incorrect recipients due to ineligibility reasons. They are tackling the improper payment issue by applying a data-centric life cycle approach and being able to understand the flow of their data and being able to determine the eligibility of their candidates so that the payments that are made are going to those that are indeed supposed to be receiving those.
Several agencies including the U.S. Department of Agriculture is applying this to one of their programs and within a eight week period was able to receive data files and then be able to determine over $5-million of improper payments.

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Posted: 29 Aug 2013 08:44 PM PDT

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Monday, 12 August 2013

What is Open Source CRM?

Customer relationship management (CRM) is a set of tools designed to assist businesses in handling their customers with the distinct purpose of increasing sales. Open source software is software that has been built in collaboration by groups of people to create a product that sometimes provides free licenses. The major difference between open source software and commercially developed software is access to the source code.

The primary benefits of open source CRM is that programmers or developers have access to modify and further develop the software to meet their needs and demands. This is ideal for smaller businesses in theory, but the cost of specific development can be high. As such, it is often less expensive to get a commercially developed tool. That being said, having a CRM solution is typically better than not.

While open source CRM has been shied away from by firms due to fears that the quality, security or reliability of the product is less than that of commercially developed CRM, these issues have been addressed and rectified. Specifically with open source CRM, developers have designed the programs with these qualities in mind. While many open source CRM products are not free, most are available for a significantly lesser price than commercial software mainly due to the differences in how licensing works on the product.

If a company is considering investing in an open source CRM solution, they must first ask themselves several questions, such as:

  • Is the tool easy to use?

  • Does it have a mobile application?

  • Does it have the features we need?

  • Is it designed with the user in mind?

  • Does it have long-term application?

  • What are the drawbacks and negatives?

  • What are the positives?

These questions need to be answered before purchasing any CRM solution. With open source CRM, it is important to look objectively at the product. A useful exercise to do when making a decision is to create a list of features that you feel a CRM product should have. With this list in mind, you can begin looking at available CRM tools to determine if an open source solution meets enough of the features that you require to be useful in your business.

The last thing to consider with open source CRM is long-term survivability and assistance. By having someone with coding knowledge examine the code and language that the program is written in, you can determine if the program will be useful for years to come. There are many coding languages that are becoming obsolete and it is important that the software you purchase is not developed in those languages. Additionally, assistance with installation or maintenance may be an issue where someone with coding experience can help greatly. Having someone within your organization with the ability and understanding to fix the CRM program if you run into problems is highly beneficial. If you don't have an individual like this, then an open source CRM may not be the right solution for your company.

Overall, companies should consider open source CRM when deciding on a solution to meet their business needs. Open source CRM can provide options that are affordable for small or entrepreneurial businesses, while also meeting and even exceeding their demands.

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Thursday, 8 August 2013

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